At JCW Rea & Son we can provide comprehensive advices to our insurance clients in relation to complaints, often meeting with the policyholder to see if a situation can be resolved informally and sensitively first without the need for a formal complaint to be lodged.
This personal approach from someone within our jurisdiction, who can set out why a course of action is adopted often helps a policyholder to better understand a position and may therefore avoid a complaint being lodged.
We pride ourselves on our personal approach and our ability to “cut to the chase” dealing with a problem quickly and efficiently before it grows and becomes more complex to deal with.
For further information or for a free, no obligation discussion please contact our office by email.